Ameritas Contact Center Earns Fifth Consecutive Center of Excellence Honors from BenchmarkPortal
February 27, 2012//Lincoln, Neb.//The customer connections contact center at Ameritas Group, a division of Ameritas Life Insurance Corp., earned its fifth consecutive Center of Excellence certification from BenchmarkPortal. The certification program is based on the largest call center benchmarking database program in the world. BenchmarkPortal's certification process scientifically measures operational metrics, customer satisfaction and agent satisfaction.
"Last year, our contact center team not only attained certification for a fifth straight year, but it was named fourth in BenchmarkPortal's Top 100. Our contact center professionals are focused. And, they're empowered to offer customers the best solutions available," shares Ameritas Group President Ken VanCleave. "We take pride in maintaining award-winning service for our customers. We truly are a center of excellence."
Unlike other types of certifications that focus on less results-oriented measures like process handling methods, BenchmarkPortal certification is strictly by the numbers. This means that BenchmarkPortal experts audit and verify a contact center's key performance indicators and compare it to peer organizations. Only the top 10 percent of participating contact center teams earn the Center of Excellence, demonstrating their superior performance in cost- and quality-related metrics.
"The certification of Ameritas is a direct result of its leadership's commitment to balancing cost-effective service solutions with best-in-class service performance. It is a achievement of distinction," said Bruce Belfiore, BenchmarkPortal chief executive officer.
About Ameritas Group
Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI company, provides dental, vision and hearing care products and services nationwide. Ameritas has one of the largest dental networks in the country and its claims center associates have earned BenchmarkPortal Center of Excellence certification since 2007. In New York, products are offered through Ameritas Life Insurance Corp. of New York, a UNIFI company.
BenchmarkPortal is the leader in call center benchmarking, certification, training and consulting. Founded in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Currently led by Bruce Belfiore, BenchmarkPortal has gained international recognition for its call center expertise and innovative approaches to best practices.
Ameritas Group Marketing